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    Fostering Financial Inclusion in Developing Countries: Predicting User Acceptance of Mobile Wallets in Cameroon

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    Publication date
    2021-07
    Author
    Fosso Wamba, S.
    Queiroz, M.M.
    Blome, C.
    Sivarajah, Uthayasankar
    Keyword
    Mobile wallet
    Adoption
    Actual use
    Cultural factors
    Financial inclusion
    TAM
    Acceptance
    Cameroon
    Rights
    (c) 2021 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license (http://creativecommons.org/licenses/by/4.0/)
    Peer-Reviewed
    Yes
    Open Access status
    Gold
    
    Metadata
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    Abstract
    Financial inclusion is a vital development priority for countries worldwide. Mobile wallet (m-wallet) is considered as a disruptive payment method that will substitute the traditional physical wallet to achieve the so-called cashless society and enables financial inclusion. This study aims at developing and testing a research model that integrates a set of technology factors (perceived usefulness, perceived ease of use, fun to use, monetary value), external factors (peer influence and perceived status benefit), and cultural factors (humane orientation and societal collectivism) to assess the intention to adopt and use m-wallet, for financial inclusion, in a developing country. The proposed conceptual model is tested using data collected from 621 m-wallet users in Cameroon. The model explains 47.5% of the variance of the actual use of m-wallet and 32.90% of the variance of financial inclusion. Finally, implications for research and practice are discussed.
    URI
    http://hdl.handle.net/10454/18036
    Version
    Published version
    Citation
    Fosso Wamba S, Quieroz MM, Blome C et al (2021) Fostering Financial Inclusion in Developing Countries: Predicting User Acceptance of Mobile Wallets in Cameroon. Journal of Global Information Management. 29(4): 195-220.
    Link to publisher’s version
    https://doi.org/10.4018/JGIM.20210701.oa9
    Type
    Article
    Collections
    Management and Law Publications

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