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dc.contributor.authorMohammed, Mohammed A.
dc.contributor.authorMontague, Jane
dc.contributor.authorFaisal, Muhammad
dc.contributor.authorLamming, Laura
dc.date.accessioned2020-08-25T13:04:33Z
dc.date.accessioned2020-09-16T11:02:50Z
dc.date.available2020-08-25T13:04:33Z
dc.date.available2020-09-16T11:02:50Z
dc.date.issued2020
dc.identifier.citationMohammed MA, Montague J, Faisal M et al (2020) The value of a Patient Access Portal in primary care: a cross-sectional survey of 62,486 registered users in the UK. Universal Access in the Information Society. 19: 855-872.en_US
dc.identifier.urihttp://hdl.handle.net/10454/18014
dc.descriptionYesen_US
dc.description.abstractIn England, primary care patients have access to Patient Access Portals (PAPs), enabling them to book appointments, request repeat medication prescriptions, send/receive messages and review their medical records. Few studies have elicited user views and value of PAPs, especially in a publicly funded primary care setting. This study aimed to elicit the value users of PAPs place on online access to medical records and linked services. Secondary data analysis of the completed electronic survey (available 2 May 2015–27 June 2015) distributed via the EMIS PAP to all its registered users. EMIS designed the survey; responses were voluntary. There were 62,486 responders (95.7% self-completed). The PAP was mainly used for medication requests (86.3%) and online appointment bookings (78.4%), and, to a lesser extent, medical record viewing (18.3%) and messaging (9.5%). The majority (70%) reported a positive impact from using it. One in five rated it as their favourite online service second only to online banking. Almost three out of four responders stated that availability of online access would influence their move to another practice. Nonetheless, responders were reluctant to award a high monetary value to it. These findings correlated with the number of long-term conditions. The majority of users place a relatively high value, but not monetary value, on the PAP and report a positive impact from using it. The potential for PAPs to enhance patient experience, especially for those with long-term conditions, appears to be largely untapped. Research exploring the reasons for non-use is also required.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1007/s10209-019-00693-8en_US
dc.rights(c) 2020 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license (http://creativecommons.org/licenses/by/4.0/)en_US
dc.subjectPatient Access Portalen_US
dc.subjectPrimary careen_US
dc.subjectEnglanden_US
dc.titleThe value of a Patient Access Portal in primary care: a cross-sectional survey of 62,486 registered users in the UKen_US
dc.status.refereedYesen_US
dc.date.application2019-10-22
dc.typeArticleen_US
dc.type.versionPublished versionen_US
dc.date.updated2020-08-25T12:04:34Z
refterms.dateFOA2020-09-16T11:03:19Z


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