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dc.contributor.authorBreen, Liz
dc.contributor.authorHannibal, C.
dc.contributor.authorHuaccho Huatuco, L.
dc.contributor.authorDehe, B.
dc.contributor.authorXie, Y.
dc.date.accessioned2020-06-02T14:24:41Z
dc.date.accessioned2020-06-23T15:02:14Z
dc.date.available2020-06-02T14:24:41Z
dc.date.available2020-06-23T15:02:14Z
dc.date.issued2020-06
dc.identifier.citationBreen L, Hannibal C, Huaccho Huatuco L et al (2020) Service improvement in public sector operations. A European comparative analysis. European Management Journal. 38(3): 489-491.
dc.identifier.urihttp://hdl.handle.net/10454/17862
dc.descriptionYes
dc.description.abstractPublic sector state funded organisations were initially constructed to deliver much needed services to their immediate community. Designed to meet the needs of societies and populations, public sector operations focussed originally on the provision of health, welfare and social services, which were often free at the point of delivery or incurred a nominal charge. Today the effectiveness of public sector service organisations is constantly challenged and threatened by factors such as funding cuts, austerity measures, competition from private providers and political changes (e.g. the departure of the UK from the European Union and the shrinking of the state in many countries). With a focus on public sector efficiency and economic gains, the boundaries between public and private operations are becoming increasingly blurred, fuzzy and complex. To maintain economically sustainable services, public providers need to become more strategic, transparent and innovative in their decision-making, funds allocation and expenditure, workforce development and operations management, whilst acting in an ethical and responsible manner to maintain public confidence and trust.
dc.language.isoen
dc.rights© 2020 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
dc.subjectPublic sector operations
dc.subjectService improvement
dc.subjectComparative analysis
dc.titleService improvement in public sector operations - A European comparative analysis
dc.status.refereedYes
dc.date.Accepted26/05/2020
dc.date.application28/05/2020
dc.typeArticle
dc.type.versionAccepted manuscript
dc.identifier.doihttps://doi.org/10.1016/j.emj.2020.05.002
dc.rights.licenseCC-BY-NC-ND
dc.date.updated2020-06-02T13:24:52Z
dc.openaccess.statusopenAccess


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