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dc.contributor.authorAlruwaie, M.
dc.contributor.authorEl-Haddadeh, R.
dc.contributor.authorWeerakkody, Vishanth J.P.
dc.contributor.authorIsmagilova, Elvira
dc.date.accessioned2020-05-20T11:04:44Z
dc.date.available2020-05-20T11:04:44Z
dc.date.issued2020-07
dc.identifier.citationAlruwaie M, El-Haddadeh R, Weerakkody V et al (2020) Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction. Government Information Quarterly. 37(3): 101485.en_US
dc.identifier.urihttp://hdl.handle.net/10454/17827
dc.descriptionYesen_US
dc.description.abstractThe continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1016/j.giq.2020.101485en_US
dc.rights© 2020 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
dc.subjecteGovernmenten_US
dc.subjectService qualityen_US
dc.subjectInformation qualityen_US
dc.subjectContinuance intentionen_US
dc.titleCitizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfactionen_US
dc.status.refereedYesen_US
dc.date.Accepted2020-04-30
dc.date.application2020-05-11
dc.typeArticleen_US
dc.date.EndofEmbargo2021-11-12
dc.type.versionAccepted Manuscripten_US
dc.description.publicnotesThe full-text of this article will be released for public view at the end of the publisher embargo on 12 Nov 2021.
dc.description.publicnotesThere is a corrigendum for this paper at https://doi.org/10.1016/j.giq.2020.101492. Elvira Ismagilova was not included as an author on the original record when she should have been.
refterms.dateFOA2020-05-20T11:05:44Z


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