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dc.contributor.authorPatil, P.
dc.contributor.authorTamilmani, Kuttimani
dc.contributor.authorRana, Nripendra P.
dc.contributor.authorRaghavan, V.
dc.date.accessioned2020-05-15T09:46:14Z
dc.date.accessioned2020-05-19T14:50:46Z
dc.date.available2020-05-15T09:46:14Z
dc.date.available2020-05-19T14:50:46Z
dc.date.issued2020-10
dc.identifier.citationPatil P, Tamilmani K, Rana NP et al (2020) Understanding consumer adoption of mobile payment in India: extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. International Journal of Information Management. 54: 102144.en_US
dc.identifier.urihttp://hdl.handle.net/10454/17823
dc.descriptionYes
dc.description.abstractMobile payments are the future as we move towards a cashless society. In some markets, cash is already being replaced by digital transactions, but consumers of many developing countries are slower in transition towards digital payments. This study aims to identify major determinants of consumer mobile payment adoption in India the country with second largest mobile subscribers in the world. Existing mobile payments adoption studies have predominantly utilised Technology Acceptance Model (TAM), which was primarily developed in organisational context and criticised for having deterministic approach without much consideration for users’ individual characteristics. Therefore, this study adapted meta-UTAUT model with individual difference variable attitude as core construct and extended the model with consumer related constructs such as personal innovativeness, anxiety, trust, and grievance redressal. Empirical examination of the model among 491 Indian consumers revealed performance expectancy, intention to use, and grievance redressal as significant positive predictor of consumer use behaviour towards mobile payment. Moreover, intention to use was significantly influenced by attitude, social influence, and facilitating conditions. The major contribution of this study includes re-affirming the central role of attitude in consumer adoption studies and examining usage behaviour in contrast to most existing studies, which examine only behavioural intention.en_US
dc.language.isoenen_US
dc.rights© 2020 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
dc.subjectMobile payment
dc.subjectAdoption
dc.subjectUse behaviour
dc.subjectMeta-UTAUT
dc.subjectTAM
dc.titleUnderstanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressalen_US
dc.status.refereedYes
dc.date.Accepted06/05/2020
dc.date.application14/05/2020
dc.typeArticle
dc.type.versionAccepted manuscript
dc.identifier.doihttps://doi.org/10.1016/j.ijinfomgt.2020.102144
dc.date.updated2020-05-15T08:46:19Z
refterms.dateFOA2020-05-20T09:07:56Z
dc.openaccess.statusopenAccess


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