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    Assessing information value for harnessing knowledge needed for improving decision-making and effectiveness of a government organisation: A Case study of Abu Dhabi Police Force

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    PhD Thesis (4.312Mb)
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    Publication date
    2018
    Author
    Alketbi, Omar H. S. T.
    Supervisor
    Hussain, Zahid I.
    Irani, Zahir
    Keyword
    Information quality
    Information-space
    Knowledge management
    Decision making
    Organisational effectiveness
    Police force
    Abu Dhabi
    Rights
    Creative Commons License
    The University of Bradford theses are licenced under a Creative Commons Licence.
    Institution
    University of Bradford
    Department
    Faculty of Management, Law and Social Sciences
    Awarded
    2018
    
    Metadata
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    Abstract
    Due to many adverse consequences of poor decision making in organisations there is a need to focus on the quality of information and knowledge. This research focuses on how to obtain and use, or “harness” knowledge from information in improving organisational decision-making in a civil protection/security organisation to become effective and enter an organisational wide learning spiral. This is necessary in order to gain a high degree of intuitiveness and intelligence and to be effective. The researcher explores how information-knowledge can be processed and converted into deeper level knowledge, while at the same time how to get decision makers to codify knowledge in order to help them to externalise it. In order to achieve this, the “information-space” model was used to show the information-to-knowledge dynamic journey. The research involved using quantitative and qualitative methods. The quantitative approach is used to obtain computable results from key decision-makers, such as senior workers, and test a model derived from the literature. Seventeen hypotheses were proposed based on theory to evaluate the proposed model. Primary data was collected during the empirical phase of the research from 135 respondents. A structural equation model was used and included exogenous and endogenous latent constructs. On the other hand, a use of qualitative research helped to obtain deeper insights into the use of information and knowledge in decision making. It was underpinned by several propositions and its aim was to expose the role of information-knowledge and the creation of a learning organisation. The results of the quantitative approach revealed that twelve hypotheses are positively significant. Two hypotheses have a significant negative impact on other constructs. Additionally, three hypotheses are non-statistically significant. The results reveal some very interesting insights, such as that demographic factors, such as age, level of education, gender, work experience and level of authority, have a significant impact on problem solving and decision making. In terms of type of information, the proprietary and common sense information types have more significance for solving problem and decision making. But, much to the researcher’s surprise, the public information and personal information played a very minor role. On the other hand, the results of the qualitative data collection show how key decision makers made decisions and gained a certain degree of intuition from it. Therefore, this research has met its objective in helping towards improvement in a civil protection/security organisation to become a learning organisation and help it to enter a learning spiral and make continual improvement. Hence, the researcher succeeds in making suitable recommendations to a number of different stakeholders, in particular the civil protection/security organisations to (i) to develop their management and specialist personnel, and, (ii) to have the necessary information management strategy in place that would harness information and help towards (iii) creating an effective and robust knowledge management strategy.
    URI
    http://hdl.handle.net/10454/17706
    Type
    Thesis
    Qualification name
    PhD
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