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dc.contributor.authorBaabdullah, A.M.
dc.contributor.authorRana, Nripendra P.
dc.contributor.authorAlalwan, A.A.
dc.contributor.authorIslam, R.
dc.contributor.authorPatil, P.
dc.contributor.authorDwivedi, Y.K.
dc.date.accessioned2019-10-26T00:00:30Z
dc.date.accessioned2019-11-19T16:50:10Z
dc.date.available2019-10-26T00:00:30Z
dc.date.available2019-11-19T16:50:10Z
dc.date.issued2019
dc.identifier.citationBaabdullah AM, Rana NP, Alalwan AA et al (2019) Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types. Information Systems Management. 36(4): 286-305.en_US
dc.identifier.urihttp://hdl.handle.net/10454/17469
dc.descriptionYesen_US
dc.description.abstractThis study aimed to examine the key factors predicting Jordanian consumers’ intentions and usage of three types of self-service banking technologies. This study also sought to test if the impacts of these main predictors could be moderated by channel type. This study proposed a conceptual model by integrating factors from the unified theory of acceptance and use of technology (UTAUT), along with perceived risk. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The statistical results strongly support the significant influence of performance expectancy, social influence, and perceived risk on customer intentions for the three types of SSTs examined. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type. One of the key contributions of this study is that three types of SSTs were tested in a single study, which had not been done before, leading to the identification of the factors common to all three types, as well as the salient factors unique to each type.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1080/10580530.2019.1651107en_US
dc.rights© 2019 Taylor & Francis. The Version of Record of this manuscript has been published and is available in Information Systems Management 2019 <date of publication> http://www.tandfonline.com/https://doi.org/10.1080/10580530.2019.1651107.en_US
dc.subjectSelf-service technologyen_US
dc.subjectInternet bankingen_US
dc.subjectMobile bankingen_US
dc.subjectTelebankingen_US
dc.subjectModerating effecten_US
dc.titleConsumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Typesen_US
dc.status.refereedYesen_US
dc.date.Accepted2018-11-10
dc.date.application2019-08-12
dc.typeArticleen_US
dc.type.versionAccepted manuscripten_US
dc.date.updated2019-10-25T23:00:31Z
refterms.dateFOA2019-11-19T16:50:39Z


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