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dc.contributor.authorSingh, P.
dc.contributor.authorDwivedi, Y.K.
dc.contributor.authorKahlon, K.S.
dc.contributor.authorSawhney, R.S.
dc.contributor.authorAlalwan, A.A.
dc.contributor.authorRana, Nripendra P.
dc.date.accessioned2019-10-25T23:31:43Z
dc.date.accessioned2019-11-19T12:29:01Z
dc.date.available2019-10-25T23:31:43Z
dc.date.available2019-11-19T12:29:01Z
dc.date.issued2019
dc.identifier.citationSingh P, Dwivedi YK, Kahlon KS et al (2019) Smart monitoring and controlling of government policies using social media and cloud computing. Information Systems Frontiers. Accepted for Publication.en_US
dc.identifier.urihttp://hdl.handle.net/10454/17468
dc.descriptionYesen_US
dc.description.abstractThe governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1007/s10796-019-09916-yen_US
dc.rights© The Author(s) 2019. Open Access. This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.en_US
dc.subjectCloud computingen_US
dc.subjectE-governmenten_US
dc.subjectGSTen_US
dc.subjectSentiment analysisen_US
dc.subjectSocial media analyticsen_US
dc.subjectTwitteren_US
dc.titleSmart monitoring and controlling of government policies using social media and cloud computingen_US
dc.status.refereedYesen_US
dc.date.Accepted2019
dc.date.application2019-04-16
dc.typeArticleen_US
dc.type.versionPublished versionen_US
dc.date.updated2019-10-25T22:31:51Z
refterms.dateFOA2019-11-19T12:29:29Z


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