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dc.contributor.authorAl-Muwil, A.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.contributor.authorEl-Haddadeh, R.*
dc.contributor.authorDwivedi, Y.K.*
dc.date.accessioned2019-05-03T14:33:50Z
dc.date.available2019-05-03T14:33:50Z
dc.date.issued2019-06
dc.identifier.citationWeerakkody VJP, El-Haddadeh R and Dwivedi Y (2019) Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK. Information Systems Frontiers. 21(3): 635-659.en_US
dc.identifier.urihttp://hdl.handle.net/10454/17018
dc.descriptionYesen_US
dc.description.abstractDigital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural.
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1007/s10796-019-09914-0
dc.rights(c) 2019 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license.en_US
dc.subjectDigital-by-defaulten_US
dc.subjectE-inclusionen_US
dc.subjectUKen_US
dc.subjectUnited Kingdomen_US
dc.titleBalancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UKen_US
dc.status.refereedYesen_US
dc.date.application2019-05-18
dc.typeArticleen_US
dc.type.versionPublished versionen_US
refterms.dateFOA2019-05-20T10:53:30Z


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