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    Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

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    al_muwil_et_al_final_2019.pdf (1.007Mb)
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    Publication date
    2019-06
    Author
    Al-Muwil, A.
    Weerakkody, Vishanth J.P.
    El-Haddadeh, R.
    Dwivedi, Y.K.
    Keyword
    Digital-by-default
    E-inclusion
    UK
    United Kingdom
    Rights
    (c) 2019 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license.
    Peer-Reviewed
    Yes
    
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    Abstract
    Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural.
    URI
    http://hdl.handle.net/10454/17018
    Version
    Published version
    Citation
    Weerakkody VJP, El-Haddadeh R and Dwivedi Y (2019) Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK. Information Systems Frontiers. 21(3): 635-659.
    Link to publisher’s version
    https://doi.org/10.1007/s10796-019-09914-0
    Type
    Article
    Collections
    Management and Law Publications

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