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dc.contributor.authorAl Khamisi, Yousuf N.*
dc.contributor.authorKhan, M. Khurshid*
dc.contributor.authorMunive-Hernandez, J. Eduardo*
dc.date.accessioned2019-03-18T14:54:37Z
dc.date.available2019-03-18T14:54:37Z
dc.date.issued2018-09
dc.identifier.citationAl Khamisi YN, Khan MK and Munive-Hernandez JE (2018) Assessing quality management system at a tertiary hospital in Oman using a hybrid knowledge-based system. International Journal of Engineering Business Management. 10: 1-13.en_US
dc.identifier.urihttp://hdl.handle.net/10454/16897
dc.descriptionYesen_US
dc.description.abstractThe cost of medical care is snowballing at an alarming and unmaintainable rate universally. Consequently, the need for a trusted quality management (QM) system at healthcare organizations is a must. Such system will aid the healthcare governance to increase the effectiveness and decrease the cost. It will help in minimizing the risk and enhancing patient safety. Several challenges facing healthcare QM in Oman are creating computerizing monitoring tool and confirming commitment of decision makers at all levels. The Report of Quality and Patient Safety (RQPS) in Oman 2016 highlighted the low level of patient safety and quality culture among staff. It recommended to inaugurate a well-defined organizational chart based on each healthcare organization’s vision and mission. Therefore, it is important to design a national accreditation system that is accredited by an international accreditation body. Such step will help in prioritizing the needs and minimizing the cost of maintaining and upgrading systems. To overcome these challenges, this article is presenting a novel methodology of hybrid knowledge-based (KB) system to assess QM in healthcare environment (QMHE) using gauging absence of prerequisites tool for benchmarking and analytical hierarchy process for prioritizing. The KB-QMHE model can be used as a standard to assess QM at any healthcare organization around the globe. The results showed that 852 questions were answered by the quality managers in a tertiary hospital in Oman; the percentage of bad points in this hospital was 32%. The KB-QMHE model has clearly shown that the priority 1, in level 0, is to focus on the patient-centered dimension in the healthcare quality dimensions submodule. Output, also, suggested a prioritized action plan covering healthcare governance module, healthcare leadership module and healthcare organization’s resources module in level 1–3.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1177/1847979018797006en_US
dc.rights(c) The Author(s) 2018. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (http://www.creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).en_US
dc.subjectKnowledge-based systemen_US
dc.subjectQuality management in healthcare environmenten_US
dc.subjectGauging absence of prerequisitesen_US
dc.subjectAnalytical hierarchy processen_US
dc.subjectOmanen_US
dc.titleAssessing quality management system at a tertiary hospital in Oman using a hybrid knowledge-based systemen_US
dc.status.refereedYesen_US
dc.date.Accepted2018-05-28
dc.date.application2018-09-27
dc.typeArticleen_US
dc.type.versionPublished versionen_US
refterms.dateFOA2019-03-18T14:54:37Z


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