Assessing quality management system at a tertiary hospital in Oman using a hybrid knowledge-based system
View/ Open
Munive-Hernandez_et_al_IJEBM.pdf (914.6Kb)
Download
Publication date
2018-09Keyword
Knowledge-based systemQuality management in healthcare environment
Gauging absence of prerequisites
Analytical hierarchy process
Oman
Rights
(c) The Author(s) 2018. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (http://www.creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).Peer-Reviewed
Yes
Metadata
Show full item recordAbstract
The cost of medical care is snowballing at an alarming and unmaintainable rate universally. Consequently, the need for a trusted quality management (QM) system at healthcare organizations is a must. Such system will aid the healthcare governance to increase the effectiveness and decrease the cost. It will help in minimizing the risk and enhancing patient safety. Several challenges facing healthcare QM in Oman are creating computerizing monitoring tool and confirming commitment of decision makers at all levels. The Report of Quality and Patient Safety (RQPS) in Oman 2016 highlighted the low level of patient safety and quality culture among staff. It recommended to inaugurate a well-defined organizational chart based on each healthcare organization’s vision and mission. Therefore, it is important to design a national accreditation system that is accredited by an international accreditation body. Such step will help in prioritizing the needs and minimizing the cost of maintaining and upgrading systems. To overcome these challenges, this article is presenting a novel methodology of hybrid knowledge-based (KB) system to assess QM in healthcare environment (QMHE) using gauging absence of prerequisites tool for benchmarking and analytical hierarchy process for prioritizing. The KB-QMHE model can be used as a standard to assess QM at any healthcare organization around the globe. The results showed that 852 questions were answered by the quality managers in a tertiary hospital in Oman; the percentage of bad points in this hospital was 32%. The KB-QMHE model has clearly shown that the priority 1, in level 0, is to focus on the patient-centered dimension in the healthcare quality dimensions submodule. Output, also, suggested a prioritized action plan covering healthcare governance module, healthcare leadership module and healthcare organization’s resources module in level 1–3.Version
Published versionCitation
Al Khamisi YN, Khan MK and Munive-Hernandez JE (2018) Assessing quality management system at a tertiary hospital in Oman using a hybrid knowledge-based system. International Journal of Engineering Business Management. 10: 1-13.Link to Version of Record
https://doi.org/10.1177/1847979018797006Type
Articleae974a485f413a2113503eed53cd6c53
https://doi.org/10.1177/1847979018797006