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dc.contributor.authorLove, P.E.D.*
dc.contributor.authorSmith, J.*
dc.contributor.authorAckermann, F.*
dc.contributor.authorIrani, Zahir*
dc.date.accessioned2019-03-04T16:05:30Z
dc.date.available2019-03-04T16:05:30Z
dc.date.issued2019-04
dc.identifier.citationLove PED, Smith J, Ackermann F et al (2019) Making sense of rework and its unintended consequence in projects: the emergence of uncomfortable knowledge. International Journal of Project Management. 37(3): 501-516.en_US
dc.identifier.urihttp://hdl.handle.net/10454/16877
dc.descriptionYesen_US
dc.description.abstractTo make sense of the rework phenomena that plagues construction projects a longitudinal exploration and mixed-method approach was undertaken to understand its causal setting and why it remained an on-going issue for organizations contracted to deliver an asset. The research reveals that rework was an zemblanity (i.e., being an unpleasant un-surprise) that resulted in: (1) project managers ignoring established organisation-wide procedures and, at their discretion, amend them to suit their own goals while denouncing the importance of recording and learning from non-conformances; (2) a deficiency of organisational controls and routines to contain and reduce rework; and (3) an absence of an organisation-project dyad that supported and promoted an environment of psychological safety. A new theoretical conceptualization of error causation that is intricately linked to rework and safety incidents is presented. The research provides managers with ‘uncomfortable knowledge’, which is needed to provide insights into the determinants of rework that form part of their everyday practice.en_US
dc.description.sponsorshipAustralian Research Council (DP130103018)en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1016/j.ijproman.2019.02.004
dc.rights© 2019 Elsevier Ltd, APM and IPMA. All rights reserved. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
dc.subjectConstructionen_US
dc.subjectErrorsen_US
dc.subjectQualityen_US
dc.subjectReworken_US
dc.subjectSafetyen_US
dc.subjectZemblanityen_US
dc.titleMaking sense of rework and its unintended consequence in projects: the emergence of uncomfortable knowledgeen_US
dc.status.refereedYesen_US
dc.date.Accepted2019-02-23
dc.date.application2019-03-09
dc.typeArticleen_US
dc.date.EndofEmbargo2021-03-10
dc.type.versionAccepted manuscripten_US
dc.description.publicnotesThe full-text of this article will be released for public view at the end of the publisher embargo on 10 Mar 2021.en_US
refterms.dateFOA2019-03-04T16:05:30Z


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