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    Making sense of rework and its unintended consequence in projects: the emergence of uncomfortable knowledge

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    Publication date
    2019-04
    End of Embargo
    2021-03-10
    Author
    Love, P.E.D.
    Smith, J.
    Ackermann, F.
    Irani, Zahir
    Keyword
    Construction
    Errors
    Quality
    Rework
    Safety
    Zemblanity
    Rights
    © 2019 Elsevier Ltd, APM and IPMA. All rights reserved. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    To make sense of the rework phenomena that plagues construction projects a longitudinal exploration and mixed-method approach was undertaken to understand its causal setting and why it remained an on-going issue for organizations contracted to deliver an asset. The research reveals that rework was an zemblanity (i.e., being an unpleasant un-surprise) that resulted in: (1) project managers ignoring established organisation-wide procedures and, at their discretion, amend them to suit their own goals while denouncing the importance of recording and learning from non-conformances; (2) a deficiency of organisational controls and routines to contain and reduce rework; and (3) an absence of an organisation-project dyad that supported and promoted an environment of psychological safety. A new theoretical conceptualization of error causation that is intricately linked to rework and safety incidents is presented. The research provides managers with ‘uncomfortable knowledge’, which is needed to provide insights into the determinants of rework that form part of their everyday practice.
    URI
    http://hdl.handle.net/10454/16877
    Version
    Accepted manuscript
    Citation
    Love PED, Smith J, Ackermann F et al (2019) Making sense of rework and its unintended consequence in projects: the emergence of uncomfortable knowledge. International Journal of Project Management. 37(3): 501-516.
    Link to publisher’s version
    https://doi.org/10.1016/j.ijproman.2019.02.004
    Type
    Article
    Notes
    The full-text of this article will be released for public view at the end of the publisher embargo on 10 Mar 2021.
    Collections
    Management and Law Publications

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