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    Trust in work teams: an integrative review, multilevel model, and future directions

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    Costa_Anderson_ JOB.pdf (529.3Kb)
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    Publication date
    2018-02
    Author
    Costa, Ana-Cristina
    Fulmer, C.A.
    Anderson, Neil
    Keyword
    Emergence
    Multilevel
    Team performance
    Teams
    Trust
    Rights
    © 2017 John Wiley & Sons, Ltd. This is the peer reviewed version of the following article: Costa AC, Fulmer CA and Anderson NR (2018) Trust in work teams: an integrative review, multilevel model, and future directions. Journal of Organizational Behavior. 39(2): 169-184., which has been published in final form at https://doi.org/10.1002/job.2213. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
    Peer-Reviewed
    Yes
    
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    Abstract
    This article presents an integrative review of the rapidly growing body of research on trust in work teams. We start by analyzing prominent definitions of trust and their theoretical foundations, followed by different conceptualizations of trust in teams emphasizing its multilevel, dynamic, and emergent nature. We then review the empirical research and its underlying theoretical perspectives concerning the emergence and development of trust in teams. Based on this review, we propose an integrated conceptual framework that organizes the field and can advance knowledge of the multilevel nature of trust in teams. Our conclusion is that trust in teams resides at multiple levels of analysis simultaneously, is subject to factors across levels in organizations, and impacts performance and other relevant outcomes both at the individual and team levels. We argue that research should not only differentiate between interpersonal trust between members from collective trust at the team level, but also emphasize the interplay within and between these levels by considering cross-level influences and dynamics. We conclude by proposing four major directions for future research and three critical methodological recommendations for study designs derived from our review and framework.
    URI
    http://hdl.handle.net/10454/16836
    Version
    Accepted manuscript
    Citation
    Costa AC, Fulmer CA and Anderson NR (2018) Trust in work teams: an integrative review, multilevel model, and future directions. Journal of Organizational Behavior. 39(2): 169-184.
    Link to publisher’s version
    https://doi.org/10.1002/job.2213
    Type
    Article
    Collections
    Management and Law Publications

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