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dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.contributor.authorEl-Haddadeh, R.*
dc.contributor.authorSivarajah, Uthayasankar*
dc.contributor.authorOmar, A.*
dc.contributor.authorMolnar, A.*
dc.date.accessioned2019-01-09T13:46:56Z
dc.date.available2019-01-09T13:46:56Z
dc.date.issued2019-08
dc.identifier.citationWeerakkody VJP, El-Haddadeh R, Sivarajah U et al (2019) A case analysis of E-government service delivery through a service chain dimension. International Journal of Information Management. 47: 233-238.en_US
dc.identifier.urihttp://hdl.handle.net/10454/16736
dc.descriptionYesen_US
dc.description.abstractUnlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local egovernment service delivery.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1016/j.ijinfomgt.2018.11.001en_US
dc.rights(c) 2019 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
dc.subjecte-Governmenten_US
dc.subjectService chainsen_US
dc.subjectLocal governmenten_US
dc.subjectValueen_US
dc.subjectEnterprise systemsen_US
dc.titleA case analysis of E-government service delivery through a service chain dimensionen_US
dc.status.refereedYesen_US
dc.date.Accepted2018-11-04
dc.date.application2018-11-13
dc.typeArticleen_US
dc.date.EndofEmbargo2020-05-04
dc.type.versionAccepted manuscripten_US
dc.description.publicnotesThe full-text of this article will be released for public view at the end of the publisher embargo on 14 May 2020.


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