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    A case analysis of E-government service delivery through a service chain dimension

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    weerakkody_et_al_2019.pdf (496.2Kb)
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    Publication date
    2019-08
    Author
    Weerakkody, Vishanth J.P.
    El-Haddadeh, R.
    Sivarajah, Uthayasankar
    Omar, Amizan
    Molnar, A.
    Keyword
    e-Government
    Service chains
    Local government
    Value
    Enterprise systems
    Rights
    (c) 2019 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local egovernment service delivery.
    URI
    http://hdl.handle.net/10454/16736
    Version
    Accepted manuscript
    Citation
    Weerakkody VJP, El-Haddadeh R, Sivarajah U et al (2019) A case analysis of E-government service delivery through a service chain dimension. International Journal of Information Management. 47: 233-238.
    Link to publisher’s version
    https://doi.org/10.1016/j.ijinfomgt.2018.11.001
    Type
    Article
    Collections
    Management and Law Publications

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