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dc.contributor.authorSaip, M.A.*
dc.contributor.authorKamala, Mumtaz A.*
dc.contributor.authorTassabehji, Rana*
dc.date.accessioned2018-12-21T09:31:42Z
dc.date.available2018-12-21T09:31:42Z
dc.date.issued2018
dc.identifier.citationSaip MA, Kamala MA and Tassabehji R (2018) Identifying social roles in a local government's digital community. International Journal of Engineering & Technology. 7(4.19): 256-260.en_US
dc.identifier.urihttp://hdl.handle.net/10454/16708
dc.descriptionYesen_US
dc.description.abstractSocial media have become an important interaction channel between the government and citizens in the era of the digital community. The adoption of social media in local government services offers a new channel to encourage citizen engagement in the public policy decision-making process. Moreover, communication with citizens through social media exposes large opportunities for the local government to analyse and appreciate the relationships among social media participants in the digital community to enhance public services. The purpose of this study is to understand the local government’s social media network and identify the social role in the local government’s social media network structure. Thus, this study adopted the social network analysis (SNA) approach on the Twitter data of a local government’s official account in the UK as a case study. The study revealed that the internal local government stakeholders play an important social role in the local government’s social media network. The implication of the study was discussed.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://www.sciencepubco.com/index.php/ijet/article/view/22062en_US
dc.rights© 2018 Authors. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.en_US
dc.subjectSocial roleen_US
dc.subjectDigital communityen_US
dc.subjectLocal Governmenten_US
dc.subjectSocial network analysisen_US
dc.titleIdentifying social roles in a local government's digital communityen_US
dc.status.refereedYesen_US
dc.date.Accepted2018
dc.date.application2018
dc.typeArticleen_US
dc.type.versionpublished version paperen_US
refterms.dateFOA2018-12-21T09:31:42Z


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