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    Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement

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    Thakker_et_al_GIQ.pdf (1.120Mb)
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    Publication date
    2019-04
    Author
    El-Haddadeh, R.
    Weerakkody, Vishanth J.P.
    Osmani, M.
    Thakker, Dhaval
    Kapoor, K.K.
    Keyword
    Internet of things
    Public sector
    Perceived value
    Continuous use
    Rights
    © 2018 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.
    URI
    http://hdl.handle.net/10454/16603
    Version
    Accepted Manuscript
    Citation
    El-Haddadeh R, Weerakkody V, Osmani M et al (2019) Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement. Government Information Quarterly. 36(2): 310-320.
    Link to publisher’s version
    https://doi.org/10.1016/j.giq.2018.09.009
    Type
    Article
    Collections
    Management and Law Publications
    Engineering and Informatics Publications

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