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dc.contributor.authorMahmood, M.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.contributor.authorChen, W.*
dc.date.accessioned2018-08-29T13:52:40Z
dc.date.available2018-08-29T13:52:40Z
dc.date.issued2019
dc.identifier.citationMahmood M, Weerakkody V and Chen W (2019) The influence of transformed government on citizen trust: insights from Bahrain. Information Technology for Development. 25(2): 275-303.en_US
dc.identifier.urihttp://hdl.handle.net/10454/16559
dc.descriptionYesen_US
dc.description.abstractThe trust and confidence of citizens in their governments has been declining in recent decades. Electronic government (e-government) is seen as a means to reverse this trend. Despite conflicting conclusions in the literature, there is a consensus that e-government-led transformation can improve citizen confidence and trust in government. This research investigates the influence of e-government-led transformation on citizen trust and confidence in the context of a developing country, the Kingdom of Bahrain. A conceptual model is developed, tested and validated using an online survey targeting ordinary citizens of the country. Based on 313 responses, the findings suggest that citizen trust and confidence is positively influenced by a government transformation, and this relationship is mediated by both government performance and citizen satisfaction. In addition, the results show that key factors must be met to achieve transformed government through the use of e-government systems: transparency, accountability, and meeting citizens’ expectations.en_US
dc.language.isoenen_US
dc.rights© 2018 Taylor & Francis. This is an Author's Original Manuscript of an article published by Taylor & Francis in Information Technology for Development on 27 Mar 2018 available online at http://www.tandfonline.com/10.1080/02681102.2018.1451980en_US
dc.subjectTrust and confidenceen_US
dc.subjecte-governmenten_US
dc.subjectGovernmenten_US
dc.subjectTransformationen_US
dc.subjectCitizensen_US
dc.titleThe influence of transformed government on citizen trust: insights from Bahrainen_US
dc.status.refereedYesen_US
dc.date.application2018-03-27
dc.typeArticleen_US
dc.type.versionAccepted Manuscripten_US
dc.identifier.doihttps://doi.org/10.1080/02681102.2018.1451980
refterms.dateFOA2018-08-29T13:52:43Z


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