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    Communication within the organisation

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    Publication date
    2015-12-10
    Author
    Solas, John
    Keyword
    Emotional intelligence
    Open communication
    Communication style
    Rights
    (c) 2015 OUP. Full-text reproduced by permission of Oxford University Press.
    Peer-Reviewed
    Yes
    
    Metadata
    Show full item record
    Abstract
    Effective and efficient healthcare not only depends on good interpersonal communication but also on the ability of organisations to communicate successfully and professionally. Yet organisations can become entrenched in rules, regulations and expected behaviours that stifle creative responses to work situations. Deep-seated bureaucracy can alienate the personal, and is made even more challenging if the organisation has multi-sites. This chapter will examine the many varied structures of organisation, and how communication flow within organisations can limit or expand inclusion of staff members within its boundaries. This chapter offers several barriers to good organisational communication and suggests ways these hurdles can be overcome. The ethics of healthcare practice is discussed in relation to the effect on the individual and the organisation, highlighting how both parties could respond to avoid conflict, clash and threats to professionalism. Above all, this chapter emphasises how open and honest personcentred communication in an organisation can lead to healthy outcomes for staff and patients alike.
    URI
    http://hdl.handle.net/10454/16532
    Version
    Accepted Manuscript
    Citation
    Solas J (2015) Communication within the organisation. In: Professional and Therapeutic Communication. Birks M, Chapman Y and Davis J (Eds) Oxford University Press: Melbourne, Australia. 135-156.
    Link to publisher’s version
    https://global.oup.com/academic/product/professional-and-therapeutic-communication-9780195591064?q=9780195591064&lang=en&cc=gb
    Type
    Book chapter
    Collections
    Social Sciences Publications

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