A study looking at ways to increase acceptance of E-Government systems in Developing Countries: A focus on The Context-System Gap

Abstract

For developing countries involved in enhancing communication between citizens and public administration and minimizing corruption, it is imperative to exploit information technology. However, certain factors surrounding the context of e-government adoption can either facilitate or hinder the achievement of this objective. In this paper we develop a conceptual framework that aims to enable more successful e-government adoption and aim to expose the factors hindering implementation. Most empirical research and theories on the implementation of e-government in developing countries remain at the macro-level and fail to highlight contextual complexities of deployment and the role of the gap between the citizens and the government. Therefore, this research offers an empirical model differentiating between the electronic context and the electronic system and shed a light over a new gap, government-citizen gap, in the adoption of e-government.