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    Knowledge-Based Lean Six Sigma System for Enhancing Quality Management Performance in Healthcare Environment

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    Publication date
    2018
    End of Embargo
    2018
    Author
    Al Khamisi, Yousuf N.
    Khan, M. Khurshid
    Munive-Hernandez, J. Eduardo
    Keyword
    Knowledge-based system
    Lean six sigma
    Quality management in healthcare environment
    Gauge absence prerequisite
    Rights
    (c) 2018 Emerald Publishing Group. Full-text reproduced in accordance with the publisher's self-archiving policy.
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    This paper presents the development of a Knowledge-Based System (KBS) to support the implementation of Lean Six Sigma (L6σ) principles applied to enhance Quality Management (QM) performance within a Healthcare Environment. The process of KBS building has been started by acquiring knowledge from experts in field of L6σ and QM in healthcare. The acquired knowledge has been represented in a rule-based approach for capturing L6σ practices. These rules are produced in IF….THEN way where IF is the premise and THEN is the action. The produced rules have been integrated with Gauging Absence of Pre-requisites (GAP) technique to facilitate benchmarking of best practice in a healthcare environment. A comprehensive review of the structure of the system is given, detailing a typical output of the KBS. Implementation of L6σ principles to enhance QM performance in a Healthcare Environment requires a pre-assessment of the organisation’s competences. The KBS provides an enhanced strategic and operational decision making hierarchy for achieving a performance benchmark. This research presents a novel application of a hybrid KBS with GAP methodology to support the implementation of L6σ principles to enhance QM performance in a healthcare environment.
    URI
    http://hdl.handle.net/10454/15784
    Version
    Accepted Manuscript
    Citation
    Al Khamisi Y, Khan MK and Munive-Hernandez JE (2018) Knowledge-Based Lean Six Sigma System for Enhancing Quality Management Performance in Healthcare Environment. International Journal of Lean Six Sigma. Accepted for publication.
    Type
    Article
    Notes
    The full-text of this article will be released for public view at the time of publication in the Emerald journal.
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    Engineering and Informatics Publications

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