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dc.contributor.advisorJohnson, Sally E.
dc.contributor.advisorAdu-Gyamfi, Jones
dc.contributor.advisorGilligan, Philip A.
dc.contributor.authorIbrahim, Habibie*
dc.date.accessioned2018-01-08T16:30:52Z
dc.date.available2018-01-08T16:30:52Z
dc.date.issued2015
dc.identifier.urihttp://hdl.handle.net/10454/14412
dc.description.abstractThis research aimed to investigate the contributions of emotions and Emotional Intelligence (EI) to social work practice with children and families in Malaysia. A mixture of methods within an ethnographic approach was used. The Assessing Emotions Scale (AES) (Schutte et al., 2007) was completed by 105 child social workers. The levels of EI and differences in EI according to certain demographic characteristics were identified. Individual interviews with 25 child social workers were conducted to explore their perceptions concerning emotions and EI in the workplace. Observations were carried out over a period of three months to investigate how emotions were expressed in terms of behaviour. The quantitative results showed that levels of EI were high (mean=131.69, SD=12.483). The workers were reported to be emotionally intelligent in perceiving emotions, dealing with their own and others’ emotions and utilising emotions in their professional conduct. There were no significant differences by gender (p-value=0.367>0.05), marital status (p-value=0.694>0.05), age group F (d=3, 101), P>.05=1.468) or length of service F (d=4,100), P>.05=0.331), but there was a difference with regard to educational level F (d=3,101), P<.05=6.878). The qualitative research findings seemed to show that skills in empathising, expressing and regulating one’s and others’ emotional experiences, as well as religious practice factors, contributed to EI. The qualitative research findings also revealed the strength of religious beliefs in Malaysian social workers, which facilitate the qualities of EI. The present study implies that the spiritual and religious dimension of practice should not be ignored in social work education and training.en_US
dc.language.isoenen_US
dc.rights<a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>.eng
dc.subjectEmpathy; Emotional expression; Emotional regulation; Emotional Intelligence (EI); Spirituality; Gender differences; Local culture; Social constructionism; Malaysia; Social workersen_US
dc.titleA study of emotions and emotional intelligence in Malaysian child and family social workers. The contribution of emotions and emotional intellience in working relationships and decision-making processes of child and family social workers: a Malaysian case studyen_US
dc.type.qualificationleveldoctoralen_US
dc.publisher.institutionUniversity of Bradfordeng
dc.publisher.departmentFaculty of Social Sciences and Humanitiesen_US
dc.typeThesiseng
dc.type.qualificationnamePhDen_US
dc.date.awarded2015
refterms.dateFOA2018-07-29T03:32:58Z


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