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    A study of emotions and emotional intelligence in Malaysian child and family social workers. The contribution of emotions and emotional intellience in working relationships and decision-making processes of child and family social workers: a Malaysian case study

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    PhD Thesis (3.737Mb)
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    Publication date
    2015
    Author
    Ibrahim, Habibie
    Supervisor
    Johnson, Sally E.
    Adu-Gyamfi, Jones
    Gilligan, Philip A.
    Keyword
    Empathy; Emotional expression; Emotional regulation; Emotional Intelligence (EI); Spirituality; Gender differences; Local culture; Social constructionism; Malaysia; Social workers
    Rights
    Creative Commons License
    The University of Bradford theses are licenced under a Creative Commons Licence.
    Institution
    University of Bradford
    Department
    Faculty of Social Sciences and Humanities
    Awarded
    2015
    
    Metadata
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    Abstract
    This research aimed to investigate the contributions of emotions and Emotional Intelligence (EI) to social work practice with children and families in Malaysia. A mixture of methods within an ethnographic approach was used. The Assessing Emotions Scale (AES) (Schutte et al., 2007) was completed by 105 child social workers. The levels of EI and differences in EI according to certain demographic characteristics were identified. Individual interviews with 25 child social workers were conducted to explore their perceptions concerning emotions and EI in the workplace. Observations were carried out over a period of three months to investigate how emotions were expressed in terms of behaviour. The quantitative results showed that levels of EI were high (mean=131.69, SD=12.483). The workers were reported to be emotionally intelligent in perceiving emotions, dealing with their own and others’ emotions and utilising emotions in their professional conduct. There were no significant differences by gender (p-value=0.367>0.05), marital status (p-value=0.694>0.05), age group F (d=3, 101), P>.05=1.468) or length of service F (d=4,100), P>.05=0.331), but there was a difference with regard to educational level F (d=3,101), P<.05=6.878). The qualitative research findings seemed to show that skills in empathising, expressing and regulating one’s and others’ emotional experiences, as well as religious practice factors, contributed to EI. The qualitative research findings also revealed the strength of religious beliefs in Malaysian social workers, which facilitate the qualities of EI. The present study implies that the spiritual and religious dimension of practice should not be ignored in social work education and training.
    URI
    http://hdl.handle.net/10454/14412
    Type
    Thesis
    Qualification name
    PhD
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