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dc.contributor.authorOmar, A.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.contributor.authorSivarajah, Uthayasankar*
dc.date.accessioned2017-12-18T13:23:48Z
dc.date.available2017-12-18T13:23:48Z
dc.date.issued2017
dc.identifier.citationOmar A, Weerakkody VJP and Sivarajah U (2017) Developing Criteria for Evaluating a Multi-channel Digitally Enabled Participatory Budgeting Platform. In: Parychek P, Charalabidis Y, Chugunov AV et al (Eds) Electronic Participation. 9th IFIP WG 8.5 International Conference, ePart 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings. Cham, Switzerland: Springer International Publishers: 3-11.en_US
dc.identifier.urihttp://hdl.handle.net/10454/14249
dc.descriptionNoen_US
dc.description.abstract"Enabling Multichannel Participation through ICT Adaptations for Participatory Budgeting ICT-enabled platform” (EMPATIA) is a multi-channel participatory budgeting (PB) platform that represents a significant social innovation process of democratic deliberation and decision-making, involving citizens within complex public-institution structures. EMPATIA was targeted to deliver socio-economic and political benefits, such as enhancing citizen-government engagement, increasing public value through PB process, promoting ‘inclusiveness’ among the marginalized groups of citizens, and impeding political discontent that underpins distrust and skepticism towards the government. The attainment of these benefits will be driven by the EMPATIA's performance. Hence, a performance measurement tools is needed to enable assessment of EMPATIA, empirically. With an aim to propose an integrated performance evaluation metrics, this study presents a set of assessment criteria for multi-channel digitally enabled PB service platforms – especially EMPATIA. Findings from a qualitative, multi-strategies research approach suggest that the metrics should include five key technical and non-technical performance indicators, to be used as basis for the development of future evaluation instruments. Of major signposts, the metrics would inform key performance aspects to be considered during the PB platform development, and evaluated to indicate the PB platform performance.
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://link.springer.com/chapter/10.1007/978-3-319-64322-9_1en_US
dc.subjectDigitally enabled services; Participatory budgeting; e-Government; Public sector; Evaluationen_US
dc.titleDeveloping Criteria for Evaluating a Multi-channel Digitally Enabled Participatory Budgeting Platformen_US
dc.status.refereedYesen_US
dc.typeBook chapteren_US
dc.type.versionNo full-text in the repositoryen_US


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