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dc.contributor.authorOsman, I.H.
dc.contributor.authorAnouze, A.L.
dc.contributor.authorHindi, N.M.
dc.contributor.authorIrani, Zahir
dc.contributor.authorLee, Habin
dc.contributor.authorWeerakkody, Vishanth J.P.
dc.date.accessioned2017-12-07T14:16:27Z
dc.date.available2017-12-07T14:16:27Z
dc.date.issued2014-06
dc.identifier.citationOsman IH, Anouze AL, Hindi NM et al (2014) I-MEET Framework for the Evaluation eGovernment Services from Engaging Stakeholders' Perspectives. European Scientific Journal. 1: 17-29.en_US
dc.identifier.urihttp://hdl.handle.net/10454/14103
dc.descriptionNoen_US
dc.description.abstractI-MEET is an Integrated Model for Evaluating E-government services Transformation from stakeholders' perspectives. It is based on an integration of concepts from value chain management and business process transformation to optimize the system-wide value chain of providers and users simultaneously. It aims to align stakeholders on a common global value against traditional disintegrated approaches where each stakeholder optimizes its e-service local value at the expense of others. The measured variables are derived from the literature and focused groups. They are then categorized into cost and risk (Inputs) and (benefit and opportunity) Outputs after a validation process based on Structured Equation Models using a sample of 1540 user-responses of e-services in the UK. Finally, Data Envelopment Analysis is conducted to derive an aggregated of an e-service satisfaction value using the various inputs and outputs. The empirical results demonstrate that data-derived weights for aggregating indicators are variable rather than fixed across e-services. The novelty of the assessment approach lies in its capability to provide informed suggestions to set targets to improve an eservice from the perspective of all engaging users. Hence it provides a better transformation of public administration services and improved take up by citizens and businesses.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttp://www.eujournal.org/index.php/esj/article/download/3622/3421en_US
dc.subjectData envelopment analysis; Electronic government service; e-Government; Performance measurement; Stakeholders; Structured equation modelling; United Kingdom; UK; Qatar; Lebanonen_US
dc.titleI-MEET Framework for the Evaluation eGovernment Services from Engaging Stakeholders' Perspectivesen_US
dc.status.refereedYesen_US
dc.typeArticleen_US
dc.type.versionNo full-text in the repositoryen_US


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