Why Do Users Accept Innovative Technologies? A Critical Review of Models and Theories of Technology Acceptance in The Information System Literature
View/
alkhwaldi_kamala_2017.pdf (1005.Kb)
Download
Publication date
2017-08Keyword
Technology acceptance behaviourAcceptance models
Acceptance theories
Information systems
UTAUT2
Rights
© 2017 JMEST. Full-text reproduced with publisher permission.Peer-Reviewed
YesMetadata
Show full item recordAbstract
Earlier literature illustrates that the selection of the appropriate theoretical model has always prescribed as a crucial task for the research community in the information systems (IS) field. According to the authors' knowledge, there are few articles aims to review IT acceptance theories and models at the individuals' level. Thus, this paper aims to bridge this gap by presenting a critical review of ten of the most influential models/theories that have been employed in predicting and explaining the human acceptance behavior of different technologies at the individuals' level. This paper also provides a summary of their evolution, pointed out the main constructs, strengths, related fields, and criticisms based on a selected published literature appeared in IS research. This review offers a holistic view for future scholars to select appropriate constructs/models owing to their strengths and criticisms as well explanatory or predictive power. This paper concluded that the well-established and comprehensive theoretical model should consider the parsimony in the term of simplifying the model with the least constructs and the highest predictive power, also the ability to integrate the relevant context's factors (e.g., UTAUT2).Version
Accepted manuscriptCitation
Alkhwaldi AFA and Kamala MA (2017) Why Do Users Accept Innovative Technologies? A Critical Review of Models and Theories of Technology Acceptance in The Information System Literature. 4(8): 7962-7971.Link to published version
http://www.jmest.org/wp-content/uploads/JMESTN42352358.pdfType
ArticleCollections
Related items
Showing items related by title, author, creator and subject.
-
Electronic Customer Knowledge Management Systems: a multimodal interaction approach : an empirical investigation into the role of the multimodal interaction metaphors to improve usability of Electronic Customer Knowledge Management Systems (ECKMS) and increase the user's trust, knowledge and acceptance.There has been an increasing demand for commercial organisations to foster real-time interaction with customers, because harnessing customer competencies has been shown to be a major contributor towards various benefits, such as growth, innovation and competition. This may drive organisations to embrace the development of multimodal interaction and complement Electronic Customer Knowledge Management Systems (E-CKMS) with metaphors of audio-visual nature. Although the implementation of E-CKMS encounters several challenges, such as lack of trust and information overload, few empirical studies were devoted to assess the role of audio-visual metaphors, and investigate whether these technologies can be put into practice. Therefore, this thesis describes a comparative evaluation study carried out to examine the implication of incorporating multimodal metaphors into E-CKMS interfaces on not only usability of E-CKMS, but also the user¿s trust, knowledge and acceptance. An experimental E-CKMS platform was implemented with three different modes of interaction: Visual-only E-CKMS (VCKMS) with text and graphics, Multimodal E-CKMS (MCKMS) with speech, earcons and auditory icons and Avatar-enhanced multimodal E-CKMS (ACKMS). The three platforms were evaluated by three independent groups of twenty participants each (total=60) who carried out eight common tasks of increasing complexity and design based on three different styles. Another dependent group of forty-eight participants (n=48) was instructed to interact with the systems under similar usability conditions by performing six common tasks of two styles, and fill a questionnaire devised to measure the aspects of user acceptance. The results therein revealed that ACKMS was more usable and acceptable than both MCKMS and VCKMS, whereas MCKMS was more usable than VCKMS, but less acceptable. Inferential Statistics indicated that these results were statistically significant.
-
The effects of individual, organizational and environmental factors on the adoptions of e-commerce by SMEs in the Netherlands. An examination of factors influencing managerial beliefs, attitudes and the use of an e-commerce system using the technology acceptance model.Since the 1990s the use of the Internet and electronic commerce (e-commerce) has exploded, yet few SMEs seem to benefit from its potential. The lack of personal involvement and low level of use are an indication that managers still have not committed themselves to e-commerce. Consequently they are not reaping the full benefits first hand. The objectives of the study are to identify key factors and relationships likely to influence e-commerce use by SME managers in the Netherlands and to investigate whether relevant and significant factors can be combined in a new model to predict how SME managers will use new technology. To achieve these objectives, a well-established model of IT usage behaviour, the Technology Acceptance Model (TAM), was used. Building upon TAM, a theoretical research model was developed to investigate a large number of external variables that are possible antecedents of managerial beliefs, attitudes, and the use of IT. E-commerce systems were chosen as the IT tool under review. A cross-sectional field survey was conducted to investigate the theoretical research model. The results are based on the analysis of questionnaire data from 114 managers from Dutch SMEs. Using Structural Equation Modelling (SEM) the results show significant support for external variables, mostly of an individual nature, in the categories of demographics, managerial and IT knowledge, individual characteristics, and company characteristics. Contrary to expectations, two categories - social factors and environmental characteristics - had few or no variables with a significant relationship. This study further presents empirical evidence to suggest a limited number of antecedents under managerial control influencing beliefs, attitudes, and use. A better understanding of the various factors that may impede or increase effective utilization of IT can facilitate the design of organizational or managerial interventions that address these issues. Building on the core TAM model a new model, the e-Tam Model, has been developed based on the results of the theoretical research model. In this model, it is hypothesized that IT usage is directly and indirectly influenced by seven external variables divided into three categories: demographics, personality, and company characteristics. Using the e-Tam Model, effective and increased use of managerial IT tools can be promoted. This will enable managers to have a better use of e-commerce systems leading in turn to better margins and opportunities.
-
Timber Circles, Henge Monuments and Stone Circles: A reassessment of the currently accepted chronologies.The sequence of timber circle - henge monument - stone circle is widely accepted. This is in spite of the reality that the datable evidence and contextual data upon which this series is based has seldom been subjected to any real form of critical evaluation. The aim of this research was to determine whether this order could still be deemed tenable in light of contemporary research and the continued advances that have been achieved relating to the application of radiocarbon dating. The findings of this study demonstrated that sufficient contextual data exists to enable phases of construction to be identified. However rarely did these data appear to support the currently accepted chronologies. Indeed more commonly they alluded to an alternative series, one that demonstrated how some individual site sequences may have been previously misinterpreted. This study has also proven how methodological and interpretative weaknesses, relating to the use of radiocarbon dating, have created a quantifiable degree of accuracy between individual radiocarbon determinations and their ability to be reliably associated with the event or act that they have been used to date. These findings have not only cast sufficient doubt upon the reliability of the currently accepted chronologies for these three monumental forms but have also alluded to the existence of a far more appropriate sequence that conforms to the overall conclusions of this review far more convincingly. Accordingly a new series of timber circle(s) - stone circle - henge monument is proposed by this study.
