Why Do Users Accept Innovative Technologies? A Critical Review of Models and Theories of Technology Acceptance in The Information System Literature
KeywordTechnology acceptance behaviour; Acceptance models; Acceptance theories; Information systems; UTAUT2
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AbstractEarlier literature illustrates that the selection of the appropriate theoretical model has always prescribed as a crucial task for the research community in the information systems (IS) field. According to the authors' knowledge, there are few articles aims to review IT acceptance theories and models at the individuals' level. Thus, this paper aims to bridge this gap by presenting a critical review of ten of the most influential models/theories that have been employed in predicting and explaining the human acceptance behavior of different technologies at the individuals' level. This paper also provides a summary of their evolution, pointed out the main constructs, strengths, related fields, and criticisms based on a selected published literature appeared in IS research. This review offers a holistic view for future scholars to select appropriate constructs/models owing to their strengths and criticisms as well explanatory or predictive power. This paper concluded that the well-established and comprehensive theoretical model should consider the parsimony in the term of simplifying the model with the least constructs and the highest predictive power, also the ability to integrate the relevant context's factors (e.g., UTAUT2).
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CitationAlkhwaldi AFA and Kamala MA (2017) Why Do Users Accept Innovative Technologies? A Critical Review of Models and Theories of Technology Acceptance in The Information System Literature. 4(8): 7962-7971.
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