Why Do Users Accept Innovative Technologies? A Critical Review of Models and Theories of Technology Acceptance in The Information System Literature
KeywordTechnology acceptance behaviour
Rights© 2017 JMEST. Full-text reproduced with publisher permission.
MetadataShow full item record
AbstractEarlier literature illustrates that the selection of the appropriate theoretical model has always prescribed as a crucial task for the research community in the information systems (IS) field. According to the authors' knowledge, there are few articles aims to review IT acceptance theories and models at the individuals' level. Thus, this paper aims to bridge this gap by presenting a critical review of ten of the most influential models/theories that have been employed in predicting and explaining the human acceptance behavior of different technologies at the individuals' level. This paper also provides a summary of their evolution, pointed out the main constructs, strengths, related fields, and criticisms based on a selected published literature appeared in IS research. This review offers a holistic view for future scholars to select appropriate constructs/models owing to their strengths and criticisms as well explanatory or predictive power. This paper concluded that the well-established and comprehensive theoretical model should consider the parsimony in the term of simplifying the model with the least constructs and the highest predictive power, also the ability to integrate the relevant context's factors (e.g., UTAUT2).
CitationAlkhwaldi AFA and Kamala MA (2017) Why Do Users Accept Innovative Technologies? A Critical Review of Models and Theories of Technology Acceptance in The Information System Literature. 4(8): 7962-7971.
Link to publisher’s versionhttp://www.jmest.org/wp-content/uploads/JMESTN42352358.pdf
Showing items related by title, author, creator and subject.
A holistic approach to injection moulding optimisation for product quality and cost through the characterisation of reprocessed polymeric materials and process monitoring. Experimental evaluations and statistical analysis of multiple reprocessing of unfilled and short glass fibre filled polypropylene materials. An optimised methodology to realise minimum product cost at an acceptable product quality.Mulvaney-Johnson, Leigh; Campean, I. Felician; Elsheikhi, Salah A. (University of BradfordSchool of Engineering, Design and Technology, 2012-04-16)The plastics industry is one of the fastest growing major industries in the world. There is an increase in the amount of plastic used for all types of products due to its light weight and ability to reprocess. For this reason, the reprocessing of thermoplastics and the usability of reprocessed materials are gaining significance, and it is important to produce and consume plastic materials in an environmentally friendly way. In addition, rising raw material cost linked to the increased oil prices encouraged for reusing of the plastic materials. The aim of this research was to study and optimize the injection moulding process parameters to achieve a trade-off between the product cost and product quality, measured through mechanical properties and geometry, based on using regrind ratios. The work was underpinned by a comprehensive study of multiple reprocessing effects in order to evaluate the effect of process parameters, material behaviour, reprocessing effects and possible links between the processing parameters and key properties. Experimental investigations were carried out, in particular, focused on the melt preparation phase to identify key process parameters and settings. Multiple reprocessing stages were carried out; using two types of PP material: unfilled and short glass filled. A series of tests were used to examine product quality (mass, colour and shrinkage) and physical properties (density, crystallinity, thermal stability, fibre length, molecular weight, in-line and off-line viscosity, tensile strength, modulus of elasticity, elongation (%) and flexural strength). This investigation showed that the mouldability of the filled and unfilled PP materials, through the successive reprocessing stages (using 100 % regrind), was observed to be relatively consistent. Given the link between the processing parameters and key product and material properties, it is possible to manufacture products with minimal loss to part quality and mechanical properties. The final phase of the work focused on process optimisation study for short glass fibre filled PP material and the identified key process parameters (melt temperature, screw rotational speed, holding pressure, holding time and injection rate). A response surface experiment was planned and carried out for three reprocessing stages (0 %, 25 % and 50 % regrind). The fitted response surface models were utilised to carry out the trade-off analysis between the operating cost (material cost, energy cost and labour cost) and product quality (dimensions and tensile strength) Based on the optimal moulding conditions, the operating cost was reduced (from stage I as a reference), by 24% and 30 % for stage II and stage III respectively. A small, perhaps undetectable, change in product dimensions was noted. In addition, a small reduction in tensile strength was noted (from stage I as a reference), by 0.4% and 0.1 % for stage II and stage III respectively. The same data was applied in other countries (Australia, USA, Brazil, Libya and China) to manufacture the same product; and it was observed that the cost was reduced with increasing of regrind ratio. But the significant reduction of the cost, essentially, depended on those countries which have low wage rates (e.g. Brazil, Libya and China). For example, the cost of moulded product manufactured in China is £ 0.025 (using 50% of regrind), while the cost of the same product produced in Australia is £ 0.12, hence giving a total saving of 79 % and making it a valuable issue to be considered in industry.
Electronic Customer Knowledge Management Systems: a multimodal interaction approach : an empirical investigation into the role of the multimodal interaction metaphors to improve usability of Electronic Customer Knowledge Management Systems (ECKMS) and increase the user's trust, knowledge and acceptance.Rigas, Dimitrios I.; Alotaibi, Mutlaq B.G. (University of BradfordInformatics Research Institute, 2010-05-14)There has been an increasing demand for commercial organisations to foster real-time interaction with customers, because harnessing customer competencies has been shown to be a major contributor towards various benefits, such as growth, innovation and competition. This may drive organisations to embrace the development of multimodal interaction and complement Electronic Customer Knowledge Management Systems (E-CKMS) with metaphors of audio-visual nature. Although the implementation of E-CKMS encounters several challenges, such as lack of trust and information overload, few empirical studies were devoted to assess the role of audio-visual metaphors, and investigate whether these technologies can be put into practice. Therefore, this thesis describes a comparative evaluation study carried out to examine the implication of incorporating multimodal metaphors into E-CKMS interfaces on not only usability of E-CKMS, but also the user¿s trust, knowledge and acceptance. An experimental E-CKMS platform was implemented with three different modes of interaction: Visual-only E-CKMS (VCKMS) with text and graphics, Multimodal E-CKMS (MCKMS) with speech, earcons and auditory icons and Avatar-enhanced multimodal E-CKMS (ACKMS). The three platforms were evaluated by three independent groups of twenty participants each (total=60) who carried out eight common tasks of increasing complexity and design based on three different styles. Another dependent group of forty-eight participants (n=48) was instructed to interact with the systems under similar usability conditions by performing six common tasks of two styles, and fill a questionnaire devised to measure the aspects of user acceptance. The results therein revealed that ACKMS was more usable and acceptable than both MCKMS and VCKMS, whereas MCKMS was more usable than VCKMS, but less acceptable. Inferential Statistics indicated that these results were statistically significant.
Online Banking Information Systems Acceptance: An Empirical Examination of System Characteristics and Web SecurityHussain Chandio, F.; Irani, Zahir; Zeki, A.M.; Shah, A.; Shah, S.C. (2017)Prior work on the technology acceptance model (TAM) is mainly devoted to the influence of TAM’s core motivational factors and their impact on behavioral intent toward IS acceptance. Relatively little research has focused on what specific system design characteristics motivate individuals toward IS acceptance. This article identified specific systems design factors and examined their impact on TAM’s motivational factors through the TAM. The findings will help designers to design and implement better user-accepted systems.