Show simple item record

dc.contributor.authorRana, Nripendra P.*
dc.contributor.authorDwivedi, Y.K.*
dc.contributor.authorWilliams, M.D.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.date.accessioned2017-06-02T12:37:25Z
dc.date.available2017-06-02T12:37:25Z
dc.date.issued2015-02
dc.identifier.citationRana NP, Dwivedi YK, Williams MD et al (2015) Investigating success of an e-government initiative: Validation of an integrated IS success model. Information Systems Frontiers. 17(1): 127-142.en_US
dc.identifier.urihttp://hdl.handle.net/10454/12106
dc.descriptionNoen_US
dc.description.abstractThe purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1007/s10796-014-9504-7en_US
dc.subjectOnline public grievance redressal system; OPGRS; e-government; DeLone and McLean Seddon; Indiaen_US
dc.titleInvestigating success of an e-government initiative: Validation of an integrated IS success modelen_US
dc.status.refereedYesen_US
dc.date.application2014-05-23
dc.typeArticleen_US
dc.type.versionNo full-text in the repositoryen_US


This item appears in the following Collection(s)

Show simple item record