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    Investigating success of an e-government initiative: Validation of an integrated IS success model

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    Publication date
    2015-02
    Author
    Rana, Nripendra P.
    Dwivedi, Y.K.
    Williams, M.D.
    Weerakkody, Vishanth J.P.
    Keyword
    Online public grievance redressal system; OPGRS; e-government; DeLone and McLean Seddon; India
    Peer-Reviewed
    Yes
    
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    Abstract
    The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.
    URI
    http://hdl.handle.net/10454/12106
    Version
    No full-text in the repository
    Citation
    Rana NP, Dwivedi YK, Williams MD et al (2015) Investigating success of an e-government initiative: Validation of an integrated IS success model. Information Systems Frontiers. 17(1): 127-142.
    Link to publisher’s version
    https://doi.org/10.1007/s10796-014-9504-7
    Type
    Article
    Collections
    Management and Law Publications

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