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dc.contributor.authorRana, Nripendra P.*
dc.contributor.authorDwivedi, Y.K.*
dc.contributor.authorWilliams, M.D.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.date.accessioned2017-06-02T12:20:42Z
dc.date.available2017-06-02T12:20:42Z
dc.date.issued2016-06
dc.identifier.citationRana NP, Dwivedi YK, Williams MD et al (2016) Adoption of online public grievance redressal system in India: Toward developing a unified view. Computers in Human Behavior. 59: 265-282.en_US
dc.identifier.urihttp://hdl.handle.net/10454/12102
dc.descriptionNo
dc.description.abstractThe aim of this research is to develop a unified model of electronic government (e-government) system adoption and validate it using the data gathered from 419 citizens from few selected cities in India. In course of doing so, the research also evaluates the performance of nine well-known alternative theoretical models of information technology (IT) adoption including the unified theory of acceptance and use of technology (UTAUT). The results indicate that the proposed unified model for e-government adoption by this research has outperformed all other theoretical models by explaining highest 66% variance on behavioral intentions, adequately acceptable levels of fit indices, and significant relationships between each hypothesis. The research also provides its limitations and presents implications for theory and practice toward the end.en_US
dc.language.isoenen_US
dc.subjectElectronic government
dc.subjectUTAUT
dc.subjectTheoretical model
dc.subjectCitizen
dc.subjectAdoption
dc.subjectIndia
dc.titleAdoption of online public grievance redressal system in India: Toward developing a unified viewen_US
dc.status.refereedYes
dc.date.Accepted05/02/2016
dc.date.application16/02/2016
dc.typeArticle
dc.type.versionNo full-text in the repository
dc.identifier.doihttps://doi.org/10.1016/j.chb.2016.02.019
dc.openaccess.statusclosedAccess


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