Adoption of online public grievance redressal system in India: Toward developing a unified view
Publication date
2016-06Peer-Reviewed
YesOpen Access status
closedAccess
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The aim of this research is to develop a unified model of electronic government (e-government) system adoption and validate it using the data gathered from 419 citizens from few selected cities in India. In course of doing so, the research also evaluates the performance of nine well-known alternative theoretical models of information technology (IT) adoption including the unified theory of acceptance and use of technology (UTAUT). The results indicate that the proposed unified model for e-government adoption by this research has outperformed all other theoretical models by explaining highest 66% variance on behavioral intentions, adequately acceptable levels of fit indices, and significant relationships between each hypothesis. The research also provides its limitations and presents implications for theory and practice toward the end.Version
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Rana NP, Dwivedi YK, Williams MD et al (2016) Adoption of online public grievance redressal system in India: Toward developing a unified view. Computers in Human Behavior. 59: 265-282.Link to Version of Record
https://doi.org/10.1016/j.chb.2016.02.019Type
Articleae974a485f413a2113503eed53cd6c53
https://doi.org/10.1016/j.chb.2016.02.019