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Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.contributor.authorIrani, Zahir*
dc.contributor.authorLee, Habin*
dc.contributor.authorHindi, N.*
dc.contributor.authorOsman, I.H.*
dc.date.accessioned2017-06-02T12:15:17Z
dc.date.available2017-06-02T12:15:17Z
dc.date.issued2016-08
dc.identifier.citationWeerakkody VJP, Irani Z, Lee H et al (2016) Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction. Information Systems Managemement. 33(4): 331-343.en_US
dc.identifier.urihttp://hdl.handle.net/10454/12101
dc.descriptionYes
dc.description.abstractCitizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.en_US
dc.language.isoenen_US
dc.rights© 2017 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)en_US
dc.subjectCitizens
dc.subjecte-government
dc.subjectIS success model
dc.subjectSatisfaction
dc.subjectTrust
dc.subjectUnited Kingdom
dc.subjectUK
dc.titleAre U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfactionen_US
dc.status.refereedYes
dc.date.application09/08/2017
dc.typeArticle
dc.type.versionPublished version
dc.identifier.doihttps://doi.org/10.1080/10580530.2016.1220216
refterms.dateFOA2018-07-25T13:33:55Z
dc.openaccess.statusopenAccess
dc.date.accepted09/08/2016


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