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    Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

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    weerakkody_et_al_2016.pdf (1.469Mb)
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    Publication date
    2016-08
    Author
    Weerakkody, Vishanth J.P.
    Irani, Zahir
    Lee, Habin
    Hindi, N.
    Osman, I.H.
    Keyword
    Citizens; e-government; IS success model; Satisfaction; Trust; United Kingdom; UK
    Rights
    © 2017 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
    Peer-Reviewed
    Yes
    
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    Abstract
    Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.
    URI
    http://hdl.handle.net/10454/12101
    Version
    Published version
    Citation
    Weerakkody VJP, Irani Z, Lee H et al (2016) Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction. Information Systems Managemement. 33(4): 331-343.
    Link to publisher’s version
    http://dx.doi.org/10.1080/10580530.2016.1220216
    Type
    Article
    Collections
    Management and Law Publications

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