Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction
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2016-08Rights
© 2017 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)Peer-Reviewed
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09/08/2016
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Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.Version
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Weerakkody VJP, Irani Z, Lee H et al (2016) Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction. Information Systems Managemement. 33(4): 331-343.Link to Version of Record
https://doi.org/10.1080/10580530.2016.1220216Type
Articleae974a485f413a2113503eed53cd6c53
https://doi.org/10.1080/10580530.2016.1220216