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    Risks and rewards of cloud computing in the UK public sector: A reflection on three Organisational case studies

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    Publication date
    2017
    Author
    Jones, S.
    Irani, Zahir
    Sivarajah, Uthayasankar
    Love, P.E.D.
    Keyword
    Cloud computing; Cloud-based services; Risks; Rewards; Case studies; Public sector; Local government authority
    Rights
    © The Authors 2017. Published by Springer. This article is an open access publication under the Creative Commons Attribution 4.0 International (CC BY) licence.
    Peer-Reviewed
    yes
    
    Metadata
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    Abstract
    Government organisations have been shifting to cloud-based services in order to reduce their total investments in IT infrastructures and resources (e.g. data centers), as well as capitalise on cloud computing’s numerous rewards. However, just like any other technology investments there are also concerns over the potential risks of implementing cloud-based technologies. Such concerns and the paucity of scholarly literature focusing on cloud computing from a governmental context confirm the need for exploratory research and to draw lessons for government authorities and others in order to ensure a reduction in costly mistakes. This paper therefore investigates the implementation of cloud computing in both a practical setting and from an organisational user perspective via three UK local government authorities. Through the qualitative case study enquiries, the authors are able to extrapolate perceived rewards and risks factors which are mapped against the literature so that emergent factors can be identified. All three cloud deployments resulted in varying outcomes which included key rewards such as improved information management, flexibility of work practices and also posed risks such as loss of control and lack of data ownership to the organisations. These findings derived from the aggregated organisational user perspectives will be of benefit to both academics and practitioners engaged in cloud computing research and its strategic implementation in the public sector.
    URI
    http://hdl.handle.net/10454/11902
    Version
    Published version
    Citation
    Jones S, Irani Z, Sivarajah U, et al (2017) Risks and Rewards of Cloud Computing in the UK Public Sector: a Reflection on Three Organisational Case Studies. Information Systems Frontiers. 21(2): 359-382.
    Link to publisher’s version
    https://doi.org/10.1007/s10796-017-9756-0
    Type
    Article
    Collections
    Management and Law Publications

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