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dc.contributor.authorAlzahrani, L.*
dc.contributor.authorAl-Karaghouli, W.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.date.accessioned2017-03-23T15:54:01Z
dc.date.available2017-03-23T15:54:01Z
dc.date.issued2017-02
dc.identifier.citationAlzahrani L, Al-Karaghouli W and Weerakkody V (2017) Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review. 26(1): 164–175.en_US
dc.identifier.urihttp://hdl.handle.net/10454/11683
dc.descriptionyesen_US
dc.description.abstractAlthough the success adoption of e-government contingent upon citizens' trust and their willingness to use it, little consideration has been paid to explore the adoption of e-government from citizens' trust perspective. This paper provides a critical and systematic review of the current literature on citizens’ trust in e-government, with a particular focus on the most critical factors influencing citizens’ trust in respect of the adoption of e-government. The extant literature was identified through six electronic databases, from 2000 to 2014. Academic articles were reviewed if they contained a relevant discussion of the antecedents or factors influencing citizens’ trust in e-government adoption. The findings of this review reveal that several studies have been conducted in the area of trust in e-government (particularly trust in government and trust in the internet) with limited consideration to citizen’s aspects of trust (such as personality, culture, gender, experience, education level, beliefs and value systems). Based on the findings of the review, a conceptual framework is proposed by developing the updated DeLone and McLean IS Success Model to establish a framework which presents the antecedents of trust in e-government adoption.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttp://dx.doi.org/10.1016/j.ibusrev.2016.06.004en_US
dc.rights© 2017 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.en_US
dc.subjectE-government; Adoption; Citizens’ trust; Antecedents of trusten_US
dc.titleAnalysing the Critical Factors Influencing Trust in E-government Adoption from Citizens' Perspective: A Systematic Review and A Conceptual Frameworken_US
dc.status.refereedYesen_US
dc.date.Accepted2016-06-10
dc.date.application2016-07-18
dc.typeArticleen_US
dc.type.versionAccepted Manuscripten_US
refterms.dateFOA2019-06-17T14:38:35Z


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