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dc.contributor.authorOsman, I.H.*
dc.contributor.authorAnouze, A.L.*
dc.contributor.authorIrani, Zahir*
dc.contributor.authorAl-Ayoubi, B.*
dc.contributor.authorLee, Habin*
dc.contributor.authorBalci, A.*
dc.contributor.authorMedeni, T.D.*
dc.contributor.authorWeerakkody, Vishanth J.P.*
dc.date.accessioned2017-02-22T15:29:22Z
dc.date.available2017-02-22T15:29:22Z
dc.date.issued2014-04
dc.identifier.citationOsman IH, Anouze AL, Irani Z et al (2014) COBRA framework to evaluate e-government services: A citizen-centric perspective. Government Information Quarterly. 31(2): 243-256.en_US
dc.identifier.urihttp://hdl.handle.net/10454/11438
dc.descriptionYesen_US
dc.description.abstractE-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts.en_US
dc.description.sponsorship(PIAP-GA-2008-230658) from the European Union Framework Program7 and another grant (NPRP 09-1023-5-158) from the Qatar National Research Fund (a member of Qatar Foundation)en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttp://dx.doi.org/10.1016/j.giq.2013.10.009en_US
dc.rights© 2014 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
dc.subjectCOBRA; E-government service; Users' satisfaction; Structured equation modelling; Scale development; Performance measurementen_US
dc.titleCOBRA framework to evaluate e-government services: A citizen-centric perspectiveen_US
dc.status.refereedYesen_US
dc.date.application2014-04-05
dc.typeArticleen_US
dc.type.versionAccepted manuscripten_US
refterms.dateFOA2018-07-26T09:26:25Z


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