COBRA framework to evaluate e-government services: A citizen-centric perspective
Weerakkody, Vishanth J.P.
KeywordCOBRA; E-government service; Users' satisfaction; Structured equation modelling; Scale development; Performance measurement
Rights© 2014 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/)