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    Problem solving, confidence and frustration when carrying out familiar tasks on non-familiar mobile devices

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    Publication date
    2016-08
    Author
    Attard, C.
    Mountain, Gail
    Romano, D.M.
    Keyword
    Usability and problem-solving; Self-directed learning; Workplace; Smart mobile devices; Attitude and behaviour; Technical support
    Peer-Reviewed
    Yes
    
    Metadata
    Show full item record
    Abstract
    Smart mobile devices, which are hand-held electronic devices with an advanced operating system (such as the Android platform) connected via a wireless protocol, have become an integral and essential part of our everyday life, and support both social and workplace activities. However, adopting mobile technology within the workplace setting can give rise to challenges that impact user behaviour and performance. A study was carried out amongst 90 participants located in two countries, using internet connectivity as a case study. Confidence and frustration have previously been connected with technology competence, but this was not applied to a workplace scenario during problem-solving, when users are assigned an unfamiliar smart mobile device. This research focuses on identifying the link between workplace users' levels of confidence and frustration when seeking to independently solve problems whilst completing familiar tasks on new smart mobile devices. A detailed video analysis of users' attitudes and behaviour during problem-solving was conducted, emphasising a correlation between attitudes and behaviour towards completing a task.
    URI
    http://hdl.handle.net/10454/11038
    Version
    No full-text in the repository
    Citation
    Attard C, Mountain G and Romano DM (2016) Problem solving, confidence and frustration when carrying out familiar tasks on non-familiar mobile devices. Computers in Human Behavior. 61: 300-312.
    Link to publisher’s version
    http://dx.doi.org/10.1016/j.chb.2016.03.001
    Type
    Article
    Collections
    Health Studies Publications

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