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dc.contributor.authorAiken, L.H.
dc.contributor.authorSermeus, W.
dc.contributor.authorVan den Heede, K.
dc.contributor.authorSloane, D.M.
dc.contributor.authorBusse, R.
dc.contributor.authorMcKee, M.
dc.contributor.authorRafferty, A.M.
dc.contributor.authorGriffiths, P.
dc.contributor.authorMoreno-Casbas, M.T.
dc.contributor.authorTishelman, C.
dc.contributor.authorScott, A.
dc.contributor.authorBrzostek, T.
dc.contributor.authorKinnunen, J.
dc.contributor.authorSchwendimann, R.
dc.contributor.authorHeinen, M.
dc.contributor.authorZikos, D.
dc.contributor.authorStrømseng Sjetne, I.
dc.contributor.authorSmith, H.L.
dc.contributor.authorKutney-Lee, A.
dc.contributor.authorMcIntosh, Bryan
dc.date.accessioned2016-11-17T11:55:54Z
dc.date.available2016-11-17T11:55:54Z
dc.date.issued2012-03-20
dc.identifier.citationAiken LH, Sermeus W, Van den Heede K et al (2012) Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. British Medical Journal. 344: e1717.en_US
dc.identifier.urihttp://hdl.handle.net/10454/10362
dc.descriptionYesen_US
dc.description.abstractObjective To determine whether hospitals with a good organisation of care (such as improved nurse staffing and work environments) can affect patient care and nurse workforce stability in European countries. Design Cross sectional surveys of patients and nurses. Setting Nurses were surveyed in general acute care hospitals (488 in 12 European countries; 617 in the United States); patients were surveyed in 210 European hospitals and 430 US hospitals. Participants 33 659 nurses and 11 318 patients in Europe; 27 509 nurses and more than 120 000 patients in the US. Main outcome measures Nurse outcomes (hospital staffing, work environments, burnout, dissatisfaction, intention to leave job in the next year, patient safety, quality of care), patient outcomes (satisfaction overall and with nursing care, willingness to recommend hospitals). Results The percentage of nurses reporting poor or fair quality of patient care varied substantially by country (from 11% (Ireland) to 47% (Greece)), as did rates for nurses who gave their hospital a poor or failing safety grade (4% (Switzerland) to 18% (Poland)). We found high rates of nurse burnout (10% (Netherlands) to 78% (Greece)), job dissatisfaction (11% (Netherlands) to 56% (Greece)), and intention to leave (14% (US) to 49% (Finland, Greece)). Patients’ high ratings of their hospitals also varied considerably (35% (Spain) to 61% (Finland, Ireland)), as did rates of patients willing to recommend their hospital (53% (Greece) to 78% (Switzerland)). Improved work environments and reduced ratios of patients to nurses were associated with increased care quality and patient satisfaction. In European hospitals, after adjusting for hospital and nurse characteristics, nurses with better work environments were half as likely to report poor or fair care quality (adjusted odds ratio 0.56, 95% confidence interval 0.51 to 0.61) and give their hospitals poor or failing grades on patient safety (0.50, 0.44 to 0.56). Each additional patient per nurse increased the odds of nurses reporting poor or fair quality care (1.11, 1.07 to 1.15) and poor or failing safety grades (1.10, 1.05 to 1.16). Patients in hospitals with better work environments were more likely to rate their hospital highly (1.16, 1.03 to 1.32) and recommend their hospitals (1.20, 1.05 to 1.37), whereas those with higher ratios of patients to nurses were less likely to rate them highly (0.94, 0.91 to 0.97) or recommend them (0.95, 0.91 to 0.98). Results were similar in the US. Nurses and patients agreed on which hospitals provided good care and could be recommended. Conclusions Deficits in hospital care quality were common in all countries. Improvement of hospital work environments might be a relatively low cost strategy to improve safety and quality in hospital care and to increase patient satisfaction.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttp://dx.doi.org/10.1136/bmj.e1717en_US
dc.rights© 2012 The Authors. This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-commercial License (http://creativecommons.org/licenses/by-nc/2.0/%20and%20http:/creativecommons.org/licenses/by-nc/2.0/legalcode), which permits use, distribution, and reproduction in any medium, provided the original work is properly cited, the use is non-commercial and is otherwise in compliance with the license.en_US
dc.subjectPatient safety; Satisfaction; Hospital care; Quality; Surveys; Europe; United Statesen_US
dc.titlePatient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United Statesen_US
dc.status.refereedYesen_US
dc.date.Accepted2012-01-25
dc.typeArticleen_US
dc.type.versionPublished versionen_US
dc.description.publicnotesDr McIntosh is a member of the the RN4CAST Consortium.en_US
refterms.dateFOA2018-07-25T15:59:02Z


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