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    Consulting in the public sector

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    Publication date
    2018
    Author
    Scott, R.
    Matthias, Olga
    Keyword
    Public sector; Management consultancy; Client-consultant relationship
    Peer-Reviewed
    Yes
    
    Metadata
    Show full item record
    Abstract
    The chapter explores the current landscape in the public sector, considering complications and constraints inherent in delivering service and performance improvement. Cost challenges are key factors for all departments, as are wider societal changes, and have led to changes to delivery models. UK government cuts have already been the biggest in the G7 group of major developed economies, and more are planned. Departmental structure, culture and behaviour as well as the scale of service delivery, present operational challenges not just internally but also to the consultants engaged to help. Consideration is also given to commercial constraints which govern the contracting process and how that in turn affects consultant:client interaction and outcomes. Taking into account the salient features which must be overcome, the chapter concludes by suggesting how the constraints and complications can be minimised or mitigated by adopting alternative approaches more attuned to operating within a public service environment.
    URI
    http://hdl.handle.net/10454/10308
    Version
    No full-text in the repository
    Citation
    Scott R and Matthias O (2018) Consulting in the public sector. In: Manville G, Matthias O and Campbell J (Eds) Management Consultancy Insights and Real Consultancy Projects. Abingdon, UK and New York, USA: Routledge. 75-94.
    Link to publisher’s version
    https://www.routledge.com/Management-Consultancy-Insights-and-Real-Consultancy-Projects/Manville-Matthias-Campbell/p/book/9781138090132
    Type
    Book chapter
    Collections
    Management and Law Publications

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