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    Professional Service Operations: the case for Service Modularity with a Legal Partnership

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    Publication date
    2016-09
    Author
    Matthias, Olga
    Reid, I.
    Keyword
    Service operations; Professional services; Lean; Value stream; Legal
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    Operations management theory suggests that professional services firms (PSFs) have some distinct operational challenges. The purpose of this paper is to trace the emergence of professional service operations management (PSOM) thinking within a legal partnership. With the impact of deregulation there is an emerging consensus that legal services is changing, due to the socio-economic and political climates in which they operate. The purpose of this paper is to trace the value-add through the legal profession and examine how PSOM practice can be applied within a legal practice in order to create a leaner thinking. The case study analysis suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across legal disciplines. This paper makes a contribution through a reflection of PSOM thinking in law.
    URI
    http://hdl.handle.net/10454/10049
    Version
    Accepted Manuscript
    Citation
    Matthias O and Reid I (2016) Professional Service Operations: the case for Service Modularity with a Legal Partnership. In: Proceedings of Thriving in Turbulent Times, BAM 2016 Conference. 6-8 Sep 2016. British Academy of Management, Newcastle, UK.
    Type
    Conference paper
    Collections
    Management and Law Publications

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