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Trust in work teams: an integrative review, multilevel model, and future directions
Costa, Ana-Cristina Fulmer, C.A. Anderson, Neil
Costa, Ana-Cristina
Fulmer, C.A.
Anderson, Neil
Publication Date
2018-02
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© 2017 John Wiley & Sons, Ltd. This is the peer reviewed version of the following article: Costa AC, Fulmer CA and Anderson NR (2018) Trust in work teams: an integrative review, multilevel model, and future directions. Journal of Organizational Behavior. 39(2): 169-184., which has been published in final form at https://doi.org/10.1002/job.2213. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
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06/06/2017
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Abstract
This article presents an integrative review of the rapidly growing body of research on trust in work teams. We start by analyzing prominent definitions of trust and their theoretical foundations, followed by different conceptualizations of trust in teams emphasizing its multilevel, dynamic, and emergent nature. We then review the empirical research and its underlying theoretical perspectives concerning the emergence and development of trust in teams. Based on this review, we propose an integrated conceptual framework that organizes the field and can advance knowledge of the multilevel nature of trust in teams. Our conclusion is that trust in teams resides at multiple levels of analysis simultaneously, is subject to factors across levels in organizations, and impacts performance and other relevant outcomes both at the individual and team levels. We argue that research should not only differentiate between interpersonal trust between members from collective trust at the team level, but also emphasize the interplay within and between these levels by considering cross-level influences and dynamics. We conclude by proposing four major directions for future research and three critical methodological recommendations for study designs derived from our review and framework.
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Costa AC, Fulmer CA and Anderson NR (2018) Trust in work teams: an integrative review, multilevel model, and future directions. Journal of Organizational Behavior. 39(2): 169-184.
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