A longitudinal study of TQM implementation: Factors influencing success and failure
Taylor, W. Andrew Wright, Gillian H.
Taylor, W. Andrew
Wright, Gillian H.
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2003
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Taylor, W. A., Wright, G. H. (2003) A longitudinal study of TQM implementation: Factors influencing success and failure. Omega, Vol. 31, no. 2, pp. 97-111.
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