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The impacts and outcomes of sustainable servitisation: A systematic literature review
Zhou, Q. Yu, H. Attah-Boakye, Rexford Johansson, J.
Zhou, Q.
Yu, H.
Attah-Boakye, Rexford
Johansson, J.
Publication Date
2024-04-01
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(c) 2024 Elsevier Ltd. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
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openAccess
Accepted for publication
2024-02-16
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Abstract
Sustainable servitisation for organisations, as an indispensable part of their sustainable development, has increasingly come to the attention of both academics and practitioners. Whilst the servitisation literature is diverse and growing, our understanding of what sustainable servitisation is and a holistic view of how it is developed and implemented is limited. To address these gaps, we provide a systematic literature review enabled by an active machine-learning tool using 66 journal articles on sustainable servitisation. We have redefined the term sustainable servitisation based on an in-depth literature analysis. From the purview of sustainable servitisation as a mechanism for organisational change, we also synthesised what is known about sustainable servitisation into a holistic framework. Notably, rather than focusing on how sustainable servitisation can be better designed, as most existing studies have done, we argue that a dynamic and processual view of sustainable servitisation is required to advance theoretical and practical knowledge.
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Accepted manuscript
Citation
Zhou Q, Yu H, Adams K et al (2024) The impacts and outcomes of sustainable servitisation: A systematic literature review. Journal of Cleaner Production. 447: 141334.
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Article