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Consumer acceptance and use of information technology: A meta-analytic evaluation of UTAUT2
Tamilmani, Kuttimani Rana, Nripendra P. Dwivedi, Y.K.
Tamilmani, Kuttimani
Rana, Nripendra P.
Dwivedi, Y.K.
Publication Date
2021-08
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© The Author(s) 2020. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
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openAccess
Accepted for publication
15/03/2020
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Abstract
Despite being regarded as the most comprehensive theory in understanding individual technology adoption – UTAUT2 theory with growing number of citations and impetus beyond IS domain face strong criticism on usage of the model in its entirety. This study located UTAUT2 based empirical studies in the Scopus and Web of Science bibliographic database through citied reference search in order to evaluate appropriate usage of UTAUT2 constructs. The meta-analysis results spanning across 60 studies with more than 122,000 cumulative observations found BI→UB as the strongest path with all significant values. PE→BI emerged as the most utilized path with most significant values underscoring the emphasis placed by consumers on utilitarian value. Meanwhile, with most non-significant path values the future usage of EE→BI path is been cautioned and questioned. Finally, trust, personal innovativeness, perceived risk, attitude, and self-efficacy were found as the five topmost UTAUT2 extensions.
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Published version
Citation
Tamilmani K, Rana NP and Dwivedi YK (2021) Consumer acceptance and use of information technology: A meta-analytic evaluation of UTAUT2. Information Systems Frontiers. 23: 987-1005.
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Article