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The influence of transformed government on citizen trust: insights from Bahrain
Mahmood, M. Weerakkody, Vishanth J.P. Chen, W.
Mahmood, M.
Weerakkody, Vishanth J.P.
Chen, W.
Publication Date
2019
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© 2018 Taylor & Francis. This is an Author's Original Manuscript of an article published by Taylor & Francis in Information Technology for Development on 27 Mar 2018 available online at http://www.tandfonline.com/10.1080/02681102.2018.1451980
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Abstract
The trust and confidence of citizens in their governments has been declining in recent decades. Electronic government (e-government) is seen as a means to reverse this trend. Despite conflicting conclusions in the literature, there is a consensus that e-government-led transformation can improve citizen confidence and trust in government. This research investigates the influence of e-government-led transformation on citizen trust and confidence in the context of a developing country, the Kingdom of Bahrain. A conceptual model is developed, tested and validated using an online survey targeting ordinary citizens of the country. Based on 313 responses, the findings suggest that citizen trust and confidence is positively influenced by a government transformation, and this relationship is mediated by both government performance and citizen satisfaction. In addition, the results show that key factors must be met to achieve transformed government through the use of e-government systems: transparency, accountability, and meeting citizens’ expectations.
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Citation
Mahmood M, Weerakkody V and Chen W (2019) The influence of transformed government on citizen trust: insights from Bahrain. Information Technology for Development. 25(2): 275-303.
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