The demands and challenges of being a retail store manager: 'Handcuffed to the front doors'
Smith, Andrew J. Elliott, F.
Smith, Andrew J.
Elliott, F.
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2012
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Abstract
This article presents a vivid account of the day to day reality of a female manager in a busy UK city centre food retail store. Insights into some of the transformations in retail work are illuminated, namely restricted store budgets, lean staffing and a long-hours culture. The combination of these factors has resulted in increasing workplace demands and time pressures, with health and well-being consequences. This unique account enhances understandings of the twin challenges for managers in attempting to accommodate work-life balance for their staff and themselves personally. Despite these workplace pressures, the narrative is peppered with instances of practical and emotional concern and support.
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Smith A and Elliott F (2012) The demands and challenges of being a retail store manager: 'Handcuffed to the front doors'. Work, Employment and Society. 26(4): 676-684.
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