Thumbnail Image
Publication

Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

Weerakkody, Vishanth J.P.
; 
Irani, Zahir
; 
Lee, Habin
; 
Hindi, N.
; 
Osman, I.H.
Publication Date
2016-08
End of Embargo
Supervisor
Keywords
Citizens, e-government, IS success model, Satisfaction, Trust, United Kingdom, UK
Rights
© 2017 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Peer-Reviewed
Yes
Open Access status
openAccess
Accepted for publication
09/08/2016
Institution
Department
Awarded
Embargo end date
Collections
Management and Law Publications
Show all metadata
Files
Thumbnail Image
weerakkody_et_al_2016.pdf
Adobe PDF, 1.47 MB
Additional title
Abstract
Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.
URI
http://hdl.handle.net/10454/12101
Version
Published version
Citation
Weerakkody VJP, Irani Z, Lee H et al (2016) Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction. Information Systems Managemement. 33(4): 331-343.
Link to publisher’s version
Link to published version
Link to Version of Record
https://doi.org/10.1080/10580530.2016.1220216
Type
Article
Qualification name
Notes