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Mobile app stores from the user's perspectives
Baabdullah, A.M. Alalwan, A.A. Rana, Nripendra P. Shraah, A.A. Kizgin, Hatice Patil, P.P.
Baabdullah, A.M.
Alalwan, A.A.
Rana, Nripendra P.
Shraah, A.A.
Kizgin, Hatice
Patil, P.P.
Publication Date
2019-05
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© IFIP International Federation for Information Processing 2019. Reproduced in accordance with the publisher's self-archiving policy. The final publication is available at Springer via https://doi.org/10.1007/978-3-030-20671-0_3.
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openAccess
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Abstract
The use of smartphones has become more prevalent in light of the boom in Internet services and Web 2.0 applications. Mobile stores (e.g., Apple’s App Store and Google Play) have been increasingly used by mobile users worldwide to download or purchase different kinds of applications. This has prompted mobile app practitioners to reconsider their mobile app stores in terms of design, features and functions in order to maintain their customers’ loyalty. Due to the lack of research on this context, this study aims to identify factors that may affect users’ satisfaction and continued intention toward using mobile stores. The proposed model includes various factors derived from information systems literature (i.e., usefulness, ease of use, perceived cost, privacy and security concerns) in addition to the dimensions of mobile interactivity (i.e. active control, mobility, and responsiveness). The study sets out 13 hypotheses that include mediating relationships (e.g., perceived usefulness mediates the influence of ease of use, active control, responsiveness and mobility; perceived ease of use mediates the influence of active control). As well as outlining the proposed research method, the research contributions, limitations and future research recommendations are also addressed.
Version
Accepted manuscript
Citation
Baabdullah AM, Alalwan AA, Rana NP et al (2019) Mobile app stores from a user's perspective. In: Dwivedi Y, Ayaburi E, Boateng R et al (eds) ICT Unbounded, Social Impact of Bright ICT Adoption. TDIT 2019. IFIP Advances in Information and Communication Technology. 558: 21-30.
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Type
Conference paper